Returns Process
UK
You can return your parcel to us FREE within mainland UK by creating your own returns label HERE and dropping your parcel off at your nearest DPDLocal collection point. A list of these is included with your label. For the reference code required, please use your order number starting 'WEB'. If you have any problems creating your label, please let us know on customers@loopcashmere.co.uk or 0800 121 6140
If returning an item from an area of the UK, which does not have a DPD collection point please contact us on the above e mail or freephone number to arrange the return.
EUROPE/INTERNATIONAL
You can use a DHL express to return your items to us - follow the procedure HERE
If this service is used, returns are to be paid for by the customer and will not be included in the refund amount.
Otherwise, if you do not wish to use this service, please send your parcel by other postal services to Loop Cashmere Returns, Unit 2, Hawthorne Court, Howley Park Road, Morley, Leeds LS27 0FD UK.
All Europe and non-USA International returns are to be paid for by the customer and proof of postage should be obtained.
Returns Policy
For orders made directly through Loop Cashmere, we operate a no–quibble returns policy and if you return an item within 3 months of receipt, we’ll give you back the amount you paid for the item*.
365 Day Returns
After our standard 3 month return period, until the first anniversary of your order arriving, you can return anything that does not meet your naturally high quality expectations (things like wear and tear are included, though garments damaged by your three year old granddaughter, worn whilst changing your engine oil, or attacked by your miniature schnauzer and so forth, don't unfortunately qualify).
So, if you're not happy, we will give you the option of exchanging your item or receiving account credit for the amount you paid. Should anything spring a fault in the first 6 months, we will, of course, give you your money back.
Please note:
* When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.
