Privacy Policy

Last Updated: 03 September, 2025

1. Introduction

Loop Cashmere ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, purchase our products, sign up for communications, or interact with us elsewhere. We comply with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

2. Data Controller & How to Contact Us

Loop Cashmere Ltd is the Data Controller regarding any personal data you provide via our website and services.

Company Registration: Loop Cashmere Ltd, registered in the UK.

Contact Information:

Address: Harrogate Cashmere Company Ltd is registered in England and Wales under Company Registration No. 12618675. Registered Office: Escher House, 116 Cardigan Road, Leeds, LS6 3BJ
Email: info@loopcashmere.co.uk
Phone: +44 113 8245976

Should you have questions about this policy or wish to exercise your rights, please contact us.

3. Changes to this Policy

We may update this policy periodically. Significant changes will be communicated via our website or directly via email. You are encouraged to review this policy regularly.

4. Information We Collect

a. Information You Provide Directly
We collect information you submit when you:

Create an account
Place orders (name, contact details, billing/shipping addresses, payment information)
Subscribe to newsletters or marketing
Contact customer service or submit forms

b. Automatically Collected Data
We may automatically collect:

Technical data (IP address, browser type and version, device OS, referrer, pages visited, etc.)
Cookies and similar tracking technologies (see our Cookies Policy)

5. How We Use Your Data & Legal Basis

We process your personal data for the following purposes:

Purpose	Data Types	Legal Basis
Operating and improving our website	Technical & identity data	Legitimate interest / Contract
Processing orders and delivering	Contact, address, payment data	Performance of contract
Communications and support	Contact and profile data	Legitimate interest
Marketing communications (e.g. newsletters)	Email preferences, profile data	Consent (you may withdraw anytime)
Fraud prevention and security	IP, transactional data	Legitimate interest / Legal compliance

6. Sharing Personal Data (Third Parties)

We may share your personal data with trusted third parties for business purposes, including:

Payment Processors (e.g., Shopify Pay, PayPal) — when you transact online, your payment details may be handled by these providers.
Delivery & Fulfilment Partners — to process and ship orders.
Marketing & Analytics Services — to understand website usage and send relevant communications.
Legal & Compliance — if required by law or to protect rights.

7. Data Security

We take the security of your personal data seriously and maintain appropriate technical and organizational measures to prevent unauthorized access, loss, or disclosure. For online purchases, we use secure encryption methods. While no system is infallible, we adhere to industry standards.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined (e.g., process orders, legal compliance, customer service). Data may be anonymized for analytics indefinitely.

9. Your Rights

Under UK data protection law, you have the right to:

Access your personal data (Subject Access Request)
Correct inaccurate or incomplete data
Erase personal data (“right to be forgotten”)
Restrict processing
Object to certain processing (e.g., direct marketing)
Data portability — receive your data in a structured, machine-readable format
Withdraw consent (without affecting prior lawful processing)

Requests should be sent to the contact above. We may ask for identification to verify your request.

10. Cookies & Similar Technologies

We use cookies to enhance your experience, analyze usage, and for marketing. For full details, please see our Cookies Policy.

11. Children’s Privacy

Our website is not directed at children under 13 (or the applicable age of consent). We do not knowingly collect data from minors.

12. External Links

Our website may link to third-party sites (e.g., social media, external services). We are not responsible for their privacy practices. Please review their respective policies.

13. Contact & Complaints

If you have concerns about our use of personal data, please contact us at info@loopcashmere.co.uk or via our registered office. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), though we welcome the opportunity to assist first.